Service Offer Manager
Giesecke+Devrient
full-time
Posted on:
Location Type: Office
Location: Johannesburg • South Africa
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Tech Stack
About the role
- Plan service offer projects by defining clear timelines, work packages, and required resources, including investments and capacity needs, based on customer requirements
- Coordinate cross-functional and external project team members during the offer phase, leveraging agile project management methods and tools
- Act as the primary point of contact for all service offer–related topics
- Monitor service offer progress to ensure alignment with customer requirements, agreed conditions, timelines, and success criteria
- Support technical pre-sales activities with the objective of winning new opportunities
- Develop service solution designs, cost models, and pricing in close alignment with Field Service & Support Delivery, Service Backbone Operations, SCM Purchasing, and other stakeholders
- Schedule and lead offer reviews, ensuring transparent reporting and stakeholder alignment
- Ensure a structured handover to Field Service & Support Delivery and Service Backbone Operations after contract signature
- Identify, prioritize, and manage existing and potential risks, defining mitigation strategies and control measures
- Prepare and maintain all required technical and administrative documentation, including concepts, adaptation specifications, technical proposals, AQRs, and operational project documents
- Support and manage change requests related to assigned projects
- Ensure compliance with all relevant business processes, including Project Management and Risk Management
- Proactively identify solutions to obstacles and challenges throughout the offer phase
- Demonstrate strong attention to detail with a consistent focus on high-quality outcomes
Requirements
- Matric / Grade 12
- Degree in Electrical / Mechanical Engineering / MBA or equivalent qualification
- Project Management Professional (PMP) certification is an advantage
- Minimum +5 years of project management experience in complex, multi-OEM projects, including tender responses
- Strong commercial acumen
- Solid understanding of industrial equipment service delivery concepts
- Proven experience in functional leading of large and diverse project teams in the respective region
Benefits
- We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementservice solution designcost modelingpricing strategyrisk managementtechnical documentationchange managementagile project managementtender responsesmulti-OEM project management
Soft Skills
attention to detailcommercial acumenstakeholder alignmentcross-functional coordinationproblem-solvingcommunicationleadershiporganizational skillscustomer focusteam management
Certifications
Project Management Professional (PMP)Degree in Electrical EngineeringDegree in Mechanical EngineeringMBA