Client Care Manager
GHY International
full-time
Posted on:
Location Type: Hybrid
Location: Columbia • South Carolina • United States
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Salary
💰 $63,000 - $90,000 per year
About the role
- Oversee the day-to-day activities of a team that delivers on timely, compliant, and exceptional service.
- Provide hands‑on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
- Build and maintain strong, long‑lasting client relationships through proactive communication, problem‑solving, and retention strategies.
- Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
- Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
Requirements
- Certified Customs Specialist (CCS) Designation
- 5+ years of related experience
- Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire)
- Advanced knowledge of U.S. Customs regulations, HTS classification, GRI/GN rules, explanatory notes, PGA requirements, and data elements
- Experience working with customs brokerage software systems.
- Familiarity with EDI and emerging technologies (including AI-enabled tools).
- Proficiency with Microsoft Office (Outlook, Word, Excel. Co-Pilot); strong comfort with technology.
Benefits
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
- Fair pay through scheduled salary assessments and a performance-based bonus program
- Access to our internal university, leadership development program
- Work-Life Balance: Flexibility and connection matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customs brokerageHTS classificationGRI/GN rulesPGA requirementsdata elementsEDIautomationcontinuous improvementAI-enabled toolsMicrosoft Office
Soft Skills
leadershipaccountabilityclient intimacyservice excellencecommunicationproblem-solvingrelationship buildingoperational efficiencyproactiveteam management
Certifications
Certified Customs Specialist (CCS)Licensed Customs Broker