Delivery Manager
GHX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $29 per hour
Job Level
About the role
- Cultivates and maintains customer relationships within assigned account base.
- Actively create tasks that impact service design, success and impact future concepts, products, and innovations.
- Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
- Host ongoing webinars and trainings for Managed Services customers and internal teams.
- Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.
- Provide clear instructions to customer care analyst for project work.
- Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff.
- Excellent time management of projects and meetings while adhering to deadlines.
- Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
- Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.
- High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.
- Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
- Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
- Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.
- Travel may be required (approximate 20%).
- Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).
Requirements
- Bachelor’s Degree or 1 year of relatable healthcare experience
- Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
- Strong organizational and project management skills
- Experience with project management, customer success, training and/or customer service
- Experience working in a team-oriented environment as a lead resource
Benefits
- health, vision, and dental insurance
- accident and life insurance
- 401k matching
- paid-time off
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer successservice designpresentation developmentcampaign developmentcustomer relationship managementescalation supportproduct knowledgeprocess improvementKPI management
Soft Skills
time managementorganizational skillsmentoringcommunicationteam collaborationproblem-solvinginnovationleadershipcustomer satisfaction focustraining
Certifications
Bachelor’s Degree