Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
Create, develop, and use presentation materials for onsite or WebEx meetings with customers
Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
Actively identifying development opportunities of new system enhancements to benefit department offerings.
Travel may be required (approximately 20%)

Requirements

Bachelor’s Degree or 2 years of relatable healthcare experience
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
Strong organizational and project management skills
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource

Benefits

health, vision, and dental insurance
accident and life insurance
401k matching
paid-time off
education reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer successtrainingcustomer servicequality metrics monitoringcampaign developmenttechnical problem resolutionsystem enhancements

Soft Skills

customer relationship managementtime managementmentoringcritical thinkingorganizational skillsteam collaboration