Customer Success Manager
GHGSAT
contract
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Tech Stack
About the role
- Coordinate between the Sales and Operations teams and our customers on all active projects to ensure seamless delivery of service to our customers and maximize retention and growth of our accounts.
- Track project requirements and milestone achievements. Take proactive action to ensure we meet all project requirements. Report on project outcomes regularly.
- Provide prompt and effective responses to customer inquiries, troubleshooting any technical issues and coordinating internal resolution, and addressing concerns to ensure a positive experience with our technology and services.
- Act as an internal advocate for our customers with our Product Management and Software teams to drive internal adaptation of our products and services in alignment with the evolving needs of our customers.
- Lead the customer onboarding process, ensuring customer requirements are properly understood and that customer expectations are aligned with our products and services.
- Establish and grow strong relationships with key stakeholders within customer organizations by being their trusted advisor.
- Support the development of Customer Success processes and methods for cross-customer monitoring and analytics to gain insights that will drive internal strategy.
Requirements
- A technical university degree or equivalent experience in industry in a subject relevant to the products and services we deliver at GHGSAT, such as remote sensing, GIS, environmental sciences, etc.
- Proven experience (> 3 years) in Customer Success, Account Management, Project Management, or equivalent roles. Experience working in a similar role at an Earth Observation or data company is considered a significant asset.
- Relationship management and technical sales acumen with tangible business successes. Communication and interpersonal skills must be sharp.
- Experience working with senior external stakeholders at large, international institutions.
- Proven project management skills leading to the successful and timely deliver of complex projects.
- Strong account management skills with demonstrated ability to enable user adoption of products or services.
- Excellent written and verbal command of English. Knowledge of other languages is considered a plus.
- Ability to learn new technical tools quickly.
Benefits
- Competitive salary + stock options for all full-time employees
- Full comprehensive benefits
- Statutory leave + paid time off
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer successaccount managementtechnical salesrelationship managementremote sensingGISenvironmental sciences
Soft skills
communication skillsinterpersonal skillsleadershipproblem-solvingcustomer advocacystakeholder managementanalytical skills
Certifications
technical university degree