GhFly

Experience Manager

GhFly

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Act strategically in defining and evolving the Experience area, connecting user experience, performance, and business goals of GHFLY and its clients.
  • Define experience and digital product guidelines based on commercial objectives, ensuring impact on conversion, retention, and revenue.
  • Manage and develop the Experience team (UX/UI, CX, research, content, CRO, among others), promoting technical growth, continuous feedback, and individual development plans.
  • Structure, standardize, and evolve Experience processes, including discovery, research, UX, UI, testing, and continuous optimization.
  • Ensure methodological consistency, best practices, and frameworks across projects and clients.
  • Serve as the main strategic point of contact for the Experience area with clients and internal stakeholders.
  • Lead and participate in planning meetings, scope definition, and roadmap construction.
  • Defend experience decisions based on data, research, and commercial impact.
  • Monitor and analyze Experience performance indicators (conversion, funnel, churn, LTV, CAC, among others).
  • Lead CRO initiatives, A/B testing, and continuous experience improvement.
  • Work integrally with technology, media, content, CRM, and support teams, ensuring technical feasibility of solutions.
  • Plan team capacity, project allocation, and priorities, supporting effort estimates, timelines, and costs.
  • Encourage innovation by evaluating trends, tools, and new approaches in e-Experience, UX, and martech.

Requirements

  • Solid experience leading Experience, UX, CX, CRO, or Digital Product areas.
  • Strategic experience with e-Experience, user experience, and digital performance.
  • Experience managing and developing multidisciplinary teams.
  • Analytical mindset and data-driven decision-making.
  • Experience interfacing with clients and stakeholders at different levels.
  • Strategic, collaborative profile with business acumen.
  • Organized, autonomous, ownership mindset, and clear prioritization.
  • English preferred.
Benefits
  • Meal and/or grocery allowance via Ticket Flex card (no payroll deduction);
  • Transportation allowance or mobility assistance (no payroll deduction);
  • Wellhub for physical and mental health and wellbeing support;
  • MetLife Life Insurance;
  • Creditas (salary advance, special conditions for loans and purchases at Creditas Store without affecting credit card limit);
  • Bracov pharmacy partnership, valid at major pharmacy chains in Brazil;
  • Access to SESC, with benefits for education, wellbeing, tourism, culture, and more.
  • Health and dental plan options to suit your needs:
  • SulAmérica - Health and Dental (national, with monthly contribution and no copayment);
  • Paraná Clínicas - Health (regional, with monthly contribution and no copayment);
  • Dental Uni - Dental (national, with monthly contribution and no copayment);
  • Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men, and same-sex couples;
  • Pet leave – a day off when you adopt a pet to enjoy time with your new companion;
  • Pilot Hunter – our referral program that rewards you when your recommendation is hired;
  • Hybrid model for employees in Curitiba and São Paulo, with office attendance 3x per week;
  • Birthday day off – one day off during your birthday month to enjoy as you wish;
  • Anniversary day off – one day off to celebrate your work anniversary as you prefer;
  • Reset day – flexibility to use banked hours in a planned way;
  • Flexible work time – possibility to start between 8:00 and 10:00 and finish between 17:00 and 19:00, according to team dynamics, client demands, and alignment with leadership;
  • Work-from-anywhere weeks – option to work from anywhere in the world for up to 4 non-consecutive weeks per year, subject to seniority.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UXUICXCROA/B testingdata analysisdigital product managementexperience optimizationperformance indicatorse-Experience
Soft Skills
strategic thinkingcollaborationanalytical mindsetdata-driven decision-makingorganizational skillsautonomyownership mindsetclear prioritizationclient interfacingteam development