GFL Environmental Inc.

ITSS Field Support Analyst

GFL Environmental Inc.

full-time

Posted on:

Location Type: Office

Location: Mokena • Illinois • United States

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Tech Stack

ServiceNow

About the role

  • Provide onsite and remote troubleshooting for hardware, software, and network configurations.
  • Administer computer networks and systems software; evaluate and implement new productivity tools.
  • Build relationships with senior management to align IT services with business needs.
  • Lead technical consulting for upgrades and support large-scale strategic initiatives.
  • Manage asset inventory, vendor contracts, and knowledge base documentation.
  • Resolve complex cross-technology incidents and manage customer expectations during outages.

Requirements

  • In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
  • 2+ years in End User services (large team support) and experience with IT service providers.
  • Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.
  • Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
  • Valid work authorization in the country where the job is located is required.
Benefits
  • Ability to travel approximately 30% to regional business sites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetwork configurationssystems software administrationproductivity tools implementationtechnical consultingincident resolutionasset inventory managementvendor contract managementknowledge base documentation
Soft Skills
analytical troubleshootingdecisive judgmentinterpersonal skills
Certifications
A+MCSA