Customer Service Associate – French Speaker
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full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ireland
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About the role
- Providing exceptional service to inbound customer inquiries
- Responsible for sales of inbound accounts through inbound communication channels
- Handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution
- Collaborate with the sales team by providing administrative assistance and general support
- Use various computer systems to enter and track invoices as well as customer and sales data
Requirements
- C1 level and above in both English & French (written and verbal)
- Relevant customer service experience
- Strong attention to detail
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Strong desire to learn
- Ability to gather prospect and client information and to identify potential sales opportunities
- Ability to effectively manage time & complete multiple tasks in fast-paced environment
Benefits
- Company-paid holidays
- Employee Stock Purchase Plan at a 15% discount
- Learning experiences including leadership development, diversity and inclusion training, mentoring programs, and professional and skills development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesprice quotationsproduct informationlicensing informationnegotiationproblem resolutiondata entryinvoice tracking
Soft Skills
attention to detailstrong desire to learntime managementmultitaskingcollaboration