Run deep strategic analysis by collecting, processing, and visualizing data from various sources
Develop and maintain pipelines, dashboards, and reports to track individual and departmental key performance indicators
Guide experimentation by informing test designs and evaluating impacts and opportunities
Collaborate with stakeholders and leadership to identify areas for improving service processes
Prepare, document, and present data findings and recommendations in a clear and concise manner
Stay updated with industry trends and best practices in data analysis and customer service

Requirements

Bachelor’s or Master’s degree Statistics, Business, or an equivalent quantitative field
Proven experience of having worked hands-on in a Data Analyst or Business Analyst role, preferably in a customer service environment
Proficiency in data analysis tools (SQL, Excel) and data visualization software (Looker, Power BI)
Strong analytical and problem-solving skills with knowledge of statistical analysis techniques and methodologies
A solid understanding of customer service KPIs
Excellent written and oral communication skills
Ability to work independently on a project from ideation to delivery and as part of a team
Familiarity with programming languages such as Python or R for optimizing workflows and automating repetitive processes

Benefits

Above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans
Global employee assistance programs
Legal, pet, home, and auto coverage at preferential group rates and discounts
Retirement and financial education and tools
Flexible time off policy
Company-paid holidays
Employee Stock Purchase Plan at a 15% discount to market

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisstatistical analysisdata visualizationSQLExcelLookerPower BIPythonRdata pipelines

Soft skills

analytical skillsproblem-solving skillscommunication skillscollaborationindependencepresentation skillsdocumentation skillsstrategic thinkingattention to detailadaptability

Certifications

Bachelor’s degreeMaster’s degree