GetResponse

Customer Experience Manager, English – Romanian

GetResponse

full-time

Posted on:

Location Type: Remote

Location: Poland

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Salary

💰 PLN 7,300 - PLN 9,700 per month

About the role

  • building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
  • elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues, provide solutions, and drive value from GetResponse MAX
  • providing product expertise and support: provide ongoing support via phone, email and meeting software for our customers
  • managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimizations
  • managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Support, Product, and Marketing to ensure a seamless customer experience

Requirements

  • excellent command of English and Romanian (min. C1 level each); Polish knowledge would be considered a strong advantage
  • permanent residence in Poland
  • 2 years of experience in B2B customer service, customer success, or other customer-facing roles where building business relationships was required
  • the ability to build and maintain long-lasting relationships with customers
  • proactive approach and strong self-organization skills
  • superb verbal and written communication skills
  • strong analytical and problem-solving skills
  • the ability to work independently and in a team
Benefits
  • we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
  • home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
  • private medical care for employees and their family members
  • employee referral program – up to 10 000 PLN for recommending a friend
  • corporate life insurance
  • employee pension program (PPE)
  • flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
  • wellbeing and mental health culture – mental health helpline, sport card etc.
  • modern equipment – most of our teams work on MacBooks
  • English classes
  • internal initiatives like webinars, knowledge-sharing sessions, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcustomer satisfactionproactive approachself-organizationverbal communicationwritten communicationanalytical skillsproblem-solvingteamworkindependence