Getlabs

Technical Operations Support Specialist

Getlabs

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $56,000 - $58,000 per year

About the role

  • Serve as the frontline support partner for field teams and internal users, providing hands-on assistance for mobile devices, laptops, and third-party software used in daily operations
  • Support non-technical users with patience and empathy, translating technical issues into clear, approachable guidance and ensuring users feel heard and supported
  • Troubleshoot and resolve device, access, and connectivity issues quickly and thoroughly, especially in time-sensitive field and patient-facing situations
  • Act as the first line of diagnosis for first-party software issues; partner closely with Engineering to document and file Engineering tickets for follow-up
  • Manage internal device provisioning, inventory, replacements, and off boarding, coordinating closely with our external IT consulting partner as needed
  • Help establish and refine technical operation support process, run-book documentation, and best practices as the company scales
  • Support a healthcare-compliant environment by following security access control and data-handling guidelines while balancing speed and usability for frontline teams

Requirements

  • 2+ years of experience in an Device Support, Help Desk, or Technical Support role, ideally in a startup, healthcare, or field-operations environment
  • Hands-on experience supporting laptops, mobile devices, authentication/access systems and common productivity software
  • Strong customer-service mindset with empathy and patience and genuine desire to help others
  • Proven ability to troubleshoot issues and resolve them efficiently
  • Excellent written and verbal communication skills, especially with non-technical users
  • Ability to partner effectively with Engineering and external IT vendors to resolve issues
  • Awareness of security, access control, and data privacy best practices; experience in HIPAA-regulated or healthcare environments is a plus
  • Availability to work between 8am-5pm ET or 5am-2pm PT, with the flexibility for off-hours or weekend as needed.
Benefits
  • Competitive salary $58K annualy
  • Valuable stock option plan
  • Medical, dental and vision insurance options (United States Only)
  • Flexible and unlimited vacation
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
device supporttroubleshootingtechnical supportmobile deviceslaptopsauthentication systemsaccess systemsproductivity softwareinventory managementtechnical operation support
Soft Skills
customer serviceempathypatiencecommunicationproblem-solvingcollaborationadaptabilityactive listeningsupportive guidanceprocess improvement