GetixHealth

Customer Service Team Lead – Healthcare

GetixHealth

full-time

Posted on:

Location Type: Remote

Location: TexasUnited States

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Salary

💰 $19 per hour

Job Level

About the role

  • Lead and coach a customer service team to meet quality and productivity goals
  • Support staff with system and telephony issues
  • Monitor performance and conduct monthly 1:1s
  • Resolve and escalate issues that affect operations or client satisfaction
  • Ensure HIPAA and compliance adherence
  • Partner with internal departments and clients to ensure top-tier service

Requirements

  • High school diploma or GED required; additional education is a plus.
  • 2–5 years of healthcare revenue cycle experience (required)
  • 2+ years in a lead or supervisory role (preferred)
  • EPIC experience strongly preferred
  • Proven experience working with multiple systems and databases in a fast-paced setting.
  • Excellent communication and leadership skills
  • Strong attention to detail and compliance awareness
  • Proficient in MS Office
Benefits
  • Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
  • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
  • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
  • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
  • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare revenue cycle experienceEPIC experiencesystem and telephony supportperformance monitoringcompliance adherence
Soft Skills
leadership skillscommunication skillsattention to detail
Certifications
high school diplomaGED