
Customer Service Team Lead – Healthcare
GetixHealth
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $19 per hour
Job Level
About the role
- Lead and coach a customer service team to meet quality and productivity goals
- Support staff with system and telephony issues
- Monitor performance and conduct monthly 1:1s
- Resolve and escalate issues that affect operations or client satisfaction
- Ensure HIPAA and compliance adherence
- Partner with internal departments and clients to ensure top-tier service
Requirements
- High school diploma or GED required; additional education is a plus.
- 2–5 years of healthcare revenue cycle experience (required)
- 2+ years in a lead or supervisory role (preferred)
- EPIC experience strongly preferred
- Proven experience working with multiple systems and databases in a fast-paced setting.
- Excellent communication and leadership skills
- Strong attention to detail and compliance awareness
- Proficient in MS Office
Benefits
- Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
- Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare revenue cycle experienceEPIC experiencesystem and telephony supportperformance monitoringcompliance adherence
Soft Skills
leadership skillscommunication skillsattention to detail
Certifications
high school diplomaGED