Healthcare Customer Service Specialist
GetixHealth
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $17 - $19 per hour
About the role
- Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
- Respond to telephone inquiries using standard procedures and scripts.
- Gather required information, research account details, and resolve customer concerns accurately and promptly.
- Clearly explain billing information, insurance benefits, and available services to patients.
- Assess patient needs and provide appropriate solutions or escalate issues when necessary.
- Schedule work to ensure optimal call coverage and maintain daily productivity.
- Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
- Support department initiatives and contribute to continuous improvement efforts.
- Maintain strict adherence to HIPAA regulations and confidentiality policies.
- Assist with department goals and recommend improvements to enhance efficiency.
Requirements
- Bilingual (Spanish) preferred (not required)
- High School Diploma or GED required; additional education is a plus.
- 1–2 years of customer service experience required.
- Healthcare, insurance, or medical collections experience preferred.
- Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
- Basic understanding of medical terminology and the healthcare revenue cycle.
- Proven experience working with multiple systems and databases in a fast-paced environment.
Benefits
- Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
- Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebillingmedical claimsinsurance benefitsmedical terminologyhealthcare revenue cycleproblem-solvingdata researchaccount managementcall handling
Soft Skills
communicationcollaborationtime managementadaptabilityattention to detailconflict resolutioncustomer empathyinitiativeteamworkorganizational skills
Certifications
High School DiplomaGED