Getinz

Director – Implementation

Getinz

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Lead

About the role

  • Lead and manage the Product Implementation function ensuring timely client onboarding.
  • Own the end-to-end implementation process, from requirements gathering through go-live, including process design and execution.
  • Build and manage a team to foster for efficiency and agility.
  • Drive consistency, scalability, and quality in implementation methodology, tools, and processes.
  • Collaborate with cross-functional teams to ensure smooth hand-offs and alignment.
  • Track and report implementation progress, timelines, risks, and escalations to leadership.
  • Establish best practices and continuously improve delivery models to increase implementation bandwidth without compromising quality.
  • Be the counterpart to customer leaders during implementations, providing strategic oversight and ensuring alignment between client goals and delivery outcomes.

Requirements

  • 12–15+ years of experience in technology services/implementation, with at least 5 years in a leadership role.
  • Deep experience in healthcare technology and SaaS product implementations, with a strong understanding of U.S. healthcare workflows – is a strong plus
  • A demonstrated ability to scale implementation capacity by building efficient team structures that increase throughput.
  • A leadership style that balances strategic direction with hands-on involvement, ensuring accountability at every level of the team.
  • Strong skills in program management, process design, and metrics-driven delivery, consistently driving on-time implementations.
  • Comfort working with U.S. clients and aligning partial availability to U.S. hours
  • Ability to inspire, coach, and grow managers and their teams while instilling a culture of ownership, transparency, and continuous improvement.
Benefits
  • 4 days (WFO) & 1 day (WFH)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementprocess designmetrics-driven deliveryimplementation methodologySaaS product implementationshealthcare technologyrequirements gatheringclient onboardingdelivery modelsteam management
Soft Skills
leadershipstrategic oversightaccountabilitycoachinginspiring teamstransparencycontinuous improvementcollaborationefficiencyagility