Get Well

Support Engineer

• Collaborate with internal and external customers to collect requirements and clearly document problem statements related to the hardware and software
• Leverage your knowledge of the software and back-end systems to efficiently diagnose and troubleshoot issues
• Follow documented procedures and escalation paths for issues so the right team is engaged in a timely manner
• Create client trust and confidence with clear, thorough, and customer-friendly communication and status updates on identified issues
• Proactively monitor and action critical service alerts as they happen

Client Support Engineer, Tier 2

Product Manager

• Owning AI-driven clinical intelligence across inpatient workflows (admission → rounds → handoffs → discharge)
• Decision support that augments clinical judgment without disrupting autonomy or workflow
• End-to-end product ownership: strategy, roadmap, execution, and go-to-market from pilots to scaled adoption
• Cross-functional leadership with global engineering, clinical, design, and data teams
• Deep customer partnerships with health systems to validate, iterate, and drive adoption
• Setting product standards and patterns for how AI is responsibly deployed across inpatient workflows at GW RhythmX
• Identifying documentation and clinical gaps that impact LOS, quality, or reimbursement before discharge
• Delivering role-specific insights for hospitalists, nurses, case managers, and CDI teams

Staff Product Manager – Inpatient Clinical AI

Revenue Operations

• Define and operationalize the Health AI / Precision Care category narrative
• Translate agentic AI capabilities into board-level ROI stories
• Establish GW RhythmX as a trusted transformation partner, not a point solution
• Own Sales, Marketing, Customer Success, RevOps
• Drive pipeline inspection, deal rigor, and forecast accuracy
• Standardize pilot → expansion → enterprise rollout motions
• Build pricing, packaging, and modular expansion strategy
• Personally lead and close tier-1 health system deals
• Coach exec sellers to sell process transformation + outcomes
• Mastery of complex B2B sales cycles, including healthcare IT integration and clinical workflow adoption
• Build credibility with clinical, IT, operational, and financial executives
• Ensure customer success is value delivery, not support
• Drive adoption, utilization, and referenceability
• Align success metrics to NRR, expansion ARR, and outcomes
• Operate as a true CEO thought partner
• Present crisply to PE sponsors and the board
• Influence capital allocation, hiring, and product priorities
• Lead through ambiguity, integration, and rapid change

Chief Revenue Officer

Artificial Intelligence

• Design and execute AI-first GTM programs that directly support pipeline creation and deal acceleration
• Partner with Sales to influence live deals through compelling narratives, executive-level value articulation, and clinical and financial proof points
• Own messaging and positioning that moves buyers from curiosity to conviction
• Establish GW RhythmX as a category leader in Precision Care AI
• Create authoritative narratives that resonate with health system executives, clinical leaders, and industry analysts and influencers
• Leverage AI to rapidly synthesize clinical outcomes, customer insights, and market trends into leadership content
• Translate advanced AI, agentic workflows, and clinical intelligence into clear, outcome-driven stories
• Articulate measurable value across clinical quality, access and throughput, financial performance, and clinician experience
• Ensure GW RhythmX messaging reflects enterprise credibility, speed-to-value, and real ROI
• Continuously test and refine new AI-enabled marketing approaches
• Build repeatable, scalable GTM playbooks that outperform legacy methods
• Work tightly with Product, Sales, Clinical, and Customer Success teams
• Act as a connector between real-world outcomes and market perception

Marketing Lead – Precision Care AI Solutions

Product Marketing

• Own marketing and communications’ contribution to enterprise pipeline, bookings influence, and ARR growth
• Design AI-driven GTM and communications strategies that generate measurable, sales-qualified pipeline
• Continuously optimize for pipeline quality, velocity, and conversion
• Aggressively apply AI to reinvent: Market and account segmentation, Account-based marketing and personalization, Content creation and distribution, Buyer and stakeholder insight discovery, and Competitive, analyst, and market intelligence
• Replace manual, pre-AI workflows with AI-enabled automation and augmentation
• Set the internal and external standard for what AI-first marketing and communications look like in healthcare
• Establish GWRX as the category-defining leader in Precision Care AI
• Build sustained credibility with a variety of stakeholders: Health system CEOs, CIOs, CMIOs, CFOs, and COOs, Clinical and operational leaders, and Industry analysts, media, and ecosystem partners
• Ensure GWRX is consistently associated with measurable outcomes and real-world impact, not abstract AI promises
• Translate AI capabilities, clinical workflows, and operational outcomes into clear, differentiated narratives
• Ensure every product launch, message, and proof point reinforces category leadership
• Partner deeply with Product, Engineering, and Customer Success to connect: AI innovation, customer outcomes, and revenue impact
• Make product marketing a strategic growth lever, not a support function
• Equip sales teams with AI-powered insights, messaging, and value models that materially improve win rates
• Enable sellers to speak credibly to clinical and executive stakeholders, quantify outcomes and ROI, and position GWRX as a long-term strategic partner
• Measure enablement success by sales performance, not asset volume
• Build and lead a lean, elite, AI-native product marketing and communications team
• Operate with startup speed, high accountability, and relentless focus on outcomes
• Set clear OKRs tied to pipeline, ARR influence, and market leadership

Head of Product Marketing – Precision Care AI

Sales Engineer

• Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes.
• Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings.
• Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences.
• Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competitive landscape.
• Serve as a trusted advisor and technical expert to both internal stakeholders and client technical teams.
• Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership.
• Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions.
• Lead commercial team readiness for product and solution launches in partnership with Product Marketing.
• Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time.
• Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks.
• Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps.
• Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness.
• Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives.
• Assist in the development of RFP responses, proposals, and technical documentation.
• Define KPIs and success metrics for enablement programs—including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency.
• Analyze performance trends and use insights to improve content, training delivery, and seller activation.

QA Automation Engineer

• Jump start nascent automated testing efforts around Inpatient hardware functionality, including developing comprehensive automated testing strategy, selecting automation tools and platforms, and extending existing testing procedures to include the development of automated tests
• Define, implement and monitor Hardware QA practices within the Inpatient team to ensure consistency and quality in each release
• Build a comprehensive testing framework to account for LG Firmware releases before promoting to production
• Create an HQ based stress lab for both PLC and SmartTVs, and write automated test cases that push these devices to their limits, ensuring we are catching issues before they ever appear to clients
• Act as front line support for any hardware issues that are reported from client sites
• Assist Inpatient QA team with software testing on an as needed basis
• Provide Mobile Testing framework and automation tools
• Stay BACNET interface TV feed hardware within HQ
• New LG TV certification (every ~12 months)
• Possibly Samsung TV support
• Facilitate IIC leveraging the wall of TVs
• Port 2345, PTZ cameras
• Work with Tier 3 on production issues
• Ownership of hardware in the demo room
• Ownership of the traveling sales demo kits