Get Well

Principal

• Build and nurture deep, consultative relationships with executive stakeholders
• Serve as the primary executive point of contact, escalating and resolving strategic issues as needed.
• Facilitate executive business reviews focused on outcomes, ROI and strategic alignment
• Manage forecast renewal accuracy in CRM
• Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations
• Drive strong gross and net revenue retention outcomes
• Expand the company’s reach within client organizations by developing new relationships with key executive buyers
• Identify, quantify and close expansion opportunities
• Partner with Product, Sales, and Operations to develop compelling value-based growth proposals
• Build account plans that align with client priorities and with the company’s long-term growth strategy
• Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering
• Translate client feedback into actionable insight for product leadership
• Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved
• Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations.

Account Principal

Manager

• Lead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education
• Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support
• Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality
• Identify recurring customer issues and partner with internal teams to implement scalable solutions
• Ensure customers are effectively enabled to use the software within their operational workflows
• Deliver workflow education, training, and best practices to drive adoption and utilization
• Identify adoption risks and implement improvement plans
• Drive consistent execution of service delivery playbooks and standard operating procedures
• Partner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance
• Provide frontline customer insights to inform product enhancements and roadmap prioritization

Manager, Solution Enablement

DevOps Engineer

• Review, improve, and help design secure architectures across AWS and Microsoft Azure environments.
• Implement and maintain cloud security controls related to IAM, network segmentation, encryption, logging, key management, backups, secure configuration, and access control.
• Identify and remediate cloud misconfigurations, excessive permissions, insecure storage, public exposure, weak logging, and missing security controls.
• Partner with engineering and infrastructure teams to integrate security checks and DevSecOps practices into CI/CD workflows.
• Operate and improve vulnerability management processes, including scanning, validation, prioritization, remediation tracking, reporting, and exception review.
• Use security monitoring and telemetry platforms to support alert triage, endpoint visibility, log review, investigation, and detection improvement.
• Support compliance monitoring, evidence collection, control mapping, and audit readiness activities using Vanta and Compyl.
• Map technical controls to compliance requirements, internal policies, customer security expectations, and audit evidence needs.
• Participate in threat modeling and security reviews for new applications, infrastructure changes, cloud deployments, and third-party integrations.
• Support incident response activities, including alert investigation, log analysis, evidence gathering, containment recommendations, and post-incident improvements.
• Improve identity and access management practices, including least privilege, MFA, conditional access, service principals, role reviews, privileged access controls, and access certification support.
• Create and maintain security documentation, cloud security standards, control narratives, runbooks, remediation procedures, and architecture diagrams.
• Support implementation and maintenance of security benchmarks and frameworks such as CIS, NIST, SOC 2, ISO 27001, HIPAA, FedRAMP Moderate, and HITRUST.
• Translate security and compliance requirements into practical technical tasks for engineering, IT, and infrastructure teams.

Account Principal

Manager, Solution Enablement

Cloud Security Engineer, DevSecOps Engineer