Manager, Solution Enablement

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Manager of Solution Enablement at GW RhythmX ensuring effective delivery and performance of software solutions. Collaborating with various teams to optimize customer success and operational performance.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education
Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support
Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality
Identify recurring customer issues and partner with internal teams to implement scalable solutions
Ensure customers are effectively enabled to use the software within their operational workflows
Deliver workflow education, training, and best practices to drive adoption and utilization
Identify adoption risks and implement improvement plans
Drive consistent execution of service delivery playbooks and standard operating procedures
Partner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance
Provide frontline customer insights to inform product enhancements and roadmap prioritization

Requirements

What you’ll need

5–8 years of experience in customer success, service delivery, technical support, or client operations in a SaaS environment
Experience managing enterprise or healthcare technology customers preferred
Strong operational and organizational skills
Excellent communication and leadership skills
Ability to manage multiple priorities in a fast-paced environment
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

Benefits

Comp & perks

exceptionally generous paid time away from work
a variety of paid leave programs
savings opportunities with 401(k) and incentive plans
internal education programs
full array of health benefits
fitness reimbursement
cell phone subsidy
casual offices with snacks and drinks
peer recognition programs
health advocacy and employee assistance programs
chili cook-offs
pet insurance (yes, really) and so much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service Performance MetricsIssue Triage and ResolutionSaaS Environment ExperienceCustomer EducationAdoption Risk Management

Soft Skills

Leadership SkillsOrganizational SkillsMulti-Priority Management