Get Licensed

Operations

• Processing scanning and uploading DBS certificates and qualification documents
• Preparing and sending application packs to local councils on behalf of learners
• Tracking submissions and chasing outstanding paperwork
• Maintaining accurate records of all processed applications
• Managing day-to-day office admin tasks including filing, printing, and data entry
• Handling incoming calls, emails, and messages, directing them to the right person
• Ordering office supplies and keeping the workspace tidy and well-stocked
• Assisting with the organisation and logistics of company events
• Booking meeting rooms, venues, and travel arrangements
• Coordinating RSVPs, attendee communications, and event materials
• Supporting on the day of events where required

Office and Operations Assistant

Customer Support

• Gain experience in addressing customer inquiries through phone, email, and live chat, fostering your ability to provide clear and effective communication.
• Build confidence in assisting learners with course bookings, payments, and general queries, contributing to seamless user experiences.
• Explore the nuances of delivering accurate information about licensing and training processes, enhancing your knowledge and expertise in these areas.
• Strengthen your problem-solving skills by managing complaints and collaborating on complex issues, ensuring customer satisfaction.
• Develop organizational abilities by maintaining detailed records of customer interactions within CRM systems.
• Collaborate with internal teams to enrich the learner experience, discovering opportunities to enhance workflows and client support.

Office and Operations Assistant

Customer Support Representative