Brand & Digital Consultant
Cielo Talent
Technical Consultant – Bridge
Get Bridge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary
- Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
- Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines
Requirements
- 2+ years of experience in SaaS based implementations and project management
- BS in Computer Science, Information Services or other related fields is preferred
- Technical experience with authentication protocols and Single Sign-On solutions
- Strong understanding of APIs
- Experience performing large data integrations between systems of record and a SaaS provider
- Project management experience, particularly focused on the software implementation projects
- Experience working both independently and in a team-oriented, collaborative environment is essential
- Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities
- Strong written and oral communication and interpersonal skills
- Must be able to learn, understand and apply new technologies
- Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service
Benefits
- Equal opportunity employer
- Celebration of diversity
- Inclusive environment for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationsproject managementauthentication protocolsSingle Sign-On solutionsAPIsdata integrationsproblem resolutionconfiguration settingstroubleshootingtesting
Soft skills
analytical skillsproblem solvingcommunication skillsinterpersonal skillscollaborative environmentability to prioritizeadaptabilitycustomer serviceindependenceteamwork
Certifications
BS in Computer ScienceBS in Information Services
