GESUAS

Collections

• Manage contract receivables by proactively contacting clients to negotiate and resolve outstanding financial issues;
• Operate financial management tools (ERP CIGAM, banking platforms, invoice issuers, among others);
• Draft administrative and financial communications clearly and professionally (emails, official letters, messages, etc.);
• Analyze spreadsheets and financial indicators, proposing process improvements and automations;
• Monitor deadlines, payment statuses, and follow up with the relevant departments;
• Act proactively and analytically, contributing to the continuous improvement of collections processes.

Collections Analyst

Customer Support

• Lead onboarding of new customers, ensuring a smooth, success-oriented implementation;
• Conduct regular follow-up (ongoing) meetings to drive engagement, retention, and strategic use of the platform;
• Administer and analyze satisfaction surveys (NPS and CSAT), proposing action plans based on results;
• Proactively manage churn risk, designing personalized retention strategies;
• Serve as a bridge between clients and internal teams (product, support, sales), ensuring smooth resolution of requests;
• Deliver in-person and online trainings.

Customer Success Analyst

Product Designer

• Trabalhar na criação de soluções de design de experiência do usuário;
• Colaborar com equipes multidisciplinares para entrega de projetos;
• Defender práticas de usabilidade em projetos de design;
• Analisar e utilizar dados e feedback de usuários para melhorias contínuas.

Collections Analyst

Customer Success Analyst

UX Designer