GESTFORM

Manager

• Lead and manage a team of pension administrators
• Ensure the quality and compliance of operations related to pension file management
• Serve as the team’s point of reference and ensure performance and client satisfaction objectives are met
• Supervise, coach and develop the skills of a team of pension administrators
• Organize and plan activity to meet deadlines and quality commitments
• Monitor performance indicators and implement corrective actions when necessary
• Ensure regulatory compliance and the reliability of processes
• Contribute to continuous improvement of processes and tools
• Maintain communication and coordination with other internal departments

Team Manager