Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
Assist in compiling basic reports and data to support sales performance tracking.
Respond to customer inquiries with accurate and timely information, including basic product and service details.
Enter and manage purchase orders in an ERP system, and process invoicing for the sales territory.
Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
Participate in team efforts to improve processes and enhance the customer experience.
Attend meetings to stay informed and provide support as needed.
Address customer concerns professionally, escalating issues when appropriate.
Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
Provide cross-functional support across all Gerflor products as needed.

Requirements

High School diploma or equivalent required, some college preferred.
3 years of experience in a Customer Service role.
2 years of experience with an ERP.
Strong computer skills including proficiency in Microsoft office with the ability to quickly learn job related software.
Effective verbal & written communication skills.
Strong problem solving and decision-making skills.
Solid organizational and prioritization skills.

Benefits

Medical, Dental & Vision benefits.
Flexible Spending and Health Savings Accounts.
Company paid Life Insurance, Short and Long-Term Disability.
Voluntary benefits include Legal, Identity Theft, Supp Life, Critical Illness, Accident, and Pet Insurance Programs.
401k & Company provided match.
Paid Time Off, Paid Holidays and Parental Leave.
Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceERPreport compilationpurchase order managementinvoicingdata trackingMicrosoft Officesoftware proficiency

Soft Skills

effective communicationproblem solvingdecision makingorganizational skillsprioritizationcustomer supportteam collaboration

Certifications

High School diplomasome college preferred