Regional Client Performance Manager
Gerber Collision & Glass
full-time
Posted on:
Location Type: Hybrid
Location: Louisville • Kentucky • Maryland • United States
Visit company websiteExplore more
Salary
💰 $80,000 - $100,000 per year
About the role
- Supports achievement of operational and client metrics.
- Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership.
- Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
- Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.
- Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s).
- Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
- Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas.
- Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.
- Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions.
- Extracts and analyzes data from the company’s internal data reporting tools.
- Monitors and evaluates scorecard performance for insurance partners.
Requirements
- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisaudit reportingKPI monitoringestimating practicesperformance evaluationprocess implementationtraining and coachingscorecard metricsoperational metricsreporting tools
Soft Skills
communicationcollaborationleadershipproblem-solvingcoachingorganizational skillsanalytical thinkingclient relationship managementadaptabilityattention to detail
Certifications
valid driver’s license