Gerber Collision & Glass

Customer Service Representative

Gerber Collision & Glass

full-time

Posted on:

Location Type: Office

Location: Hales Corners • Wisconsin • United States

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Salary

💰 $17 - $20 per hour

Job Level

Junior

About the role

  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
  • Confirms car rental information and updates CCC One with rental car usage information.
  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Requirements

  • High School Diploma or GED (General Education Diploma)
  • Minimum: 1 year experience in a similar role such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
  • Valid driver’s license.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Daily Demand Capacity PlannerCCC OneARMSquality controlrepair ordercustomer service
Soft Skills
multitaskingattention to detailoral communicationwritten communicationsales drive
Certifications
High School DiplomaGEDvalid driver’s license