Collision General Manager
Gerber Collision & Glass
full-time
Posted on:
Location Type: Office
Location: Round Rock • Texas • United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store
- Plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met
- Coach and empower each team member’s performance and success in their individual roles
- Promote and maintain the highest quality standards of professionalism in serving all customers
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Prepare and manage the annual and monthly operating budget of the collision center
- Deliver formal annual performance reviews and informal monthly performance reviews
- Monitor and maintain all A/P and A/R relating to the Collision Center
- Maintain a clean and organized repair facility at all times
- Ensure all staff wear proper safety gear and adhere to dress code
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
Requirements
- 1-2 years in leadership position, preferably collision
- 2 - 3 years minimum prior CCC1 experience and auto collision estimating required
- 4-5 years prior customer service excellence required
- Proven leadership experience in a collision repair environment or similar role.
- Education and/or Experience Required Post-Secondary Education or equivalent.
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collision estimatingKPI managementbudget managementA/P managementA/R managementcustomer service excellenceperformance reviewsoperational planningproduction coordinationsafety compliance
Soft skills
leadershipcoachingteam empowermentprofessionalismcommunicationorganizational skillsproblem-solvingcustomer experience focusperformance managementmeeting facilitation