Geonexus

• Lead customer implementation projects from kickoff through go live and post launch support.
• Facilitate customer workshops to understand business needs, technical requirements, data flows, system environments, testing expectations, and go live criteria.
• Guide customers through implementation decisions, project next steps, risks, dependencies, and action items.
• Configure Geonexus software based on approved customer requirements and implementation direction.
• Support integrations between Esri ArcGIS and enterprise systems such as Maximo, SAP, Oracle Utilities, HxGN, CIS, OMS, ADMS, and related operational systems.
• Work with customer GIS, IT, and business teams to validate data mappings, synchronization rules, permissions, environment readiness, and testing plans.
• Support customer testing, issue resolution, administrator training, user training, go live, and adoption activities.
• Coordinate work across customers, internal team members, partners, Product Management, Engineering, and Support.
• Provide guidance to Platform Enablement Specialists assigned to implementation work.
• Document requirements, decisions, configuration details, issue logs, meeting notes, risks, and lessons learned.
• Identify recurring issues or implementation patterns that can improve our playbooks, documentation, training, and customer experience.

GIS Integration Lead