Geomagical Labs

Customer Support

• Conduct light user research, such as surveys or usability tests, and summarize insights for product and UX teams.
• Organize and analyze user feedback to identify trends, recurring pain points, and improvement opportunities.
• Identify, reproduce, and document bugs or usability issues; escalate recurring or high-impact problems.
• Use product analytics software to better understand our users, and track down specific problems; track and report key support and satisfaction metrics.
• Manually test the product to ensure quality and catch issues before release.
• Collaborate closely with Product, QA, and Design to improve product quality and user experience.
• Support users by troubleshooting and resolving issues through email and Zendesk.
• Create and maintain clear, helpful support content such as FAQs and help articles.

Customer Insights & Support Specialist

Full-stack Engineer

• Geomagical Labs builds and operates the pioneering IKEA Kreativ 3D+AI app, used by tens of millions in partnership with IKEA.
• About the role: We have an opening for an ambitious, hands-on, web technical lead, with strong Computer Science foundations, and expert Javascript, Typescript & React Web Engineering skills, to lead our flagship web application team.
• As our Web Engineering Tech Lead, you will design & engineer compelling features and smart architectures --- linking the UI, 3D engine, AI pipelines, and cloud microservices.
• In this role you will be expected to:
• Be the ambitious tech leader of a 5 person web tech team.
• Design, build, and innovate our IKEA Kreativ 3D web apps and features --- making them successful and loved by customers.
• Be the go-to expert for challenging front-end tech issues.
• Make awesome software, and make your team more awesome.
• Promote wise practices, leading to stability & velocity.
• Reliably coordinate roadmaps with distributed tech teams.
• Work closely with IKEA for an integrated IKEA experience.
• Drive Geomagical’s cultural values & leadership principles.

Customer Insights & Support Specialist

Web App Tech Lead, IKEA Kreativ