Geomagical Labs

Customer Insights & Support Specialist

Geomagical Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $75,000 - $95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Conduct light user research, such as surveys or usability tests, and summarize insights for product and UX teams.
  • Organize and analyze user feedback to identify trends, recurring pain points, and improvement opportunities.
  • Identify, reproduce, and document bugs or usability issues; escalate recurring or high-impact problems.
  • Use product analytics software to better understand our users, and track down specific problems; track and report key support and satisfaction metrics.
  • Manually test the product to ensure quality and catch issues before release.
  • Collaborate closely with Product, QA, and Design to improve product quality and user experience.
  • Support users by troubleshooting and resolving issues through email and Zendesk.
  • Create and maintain clear, helpful support content such as FAQs and help articles.

Requirements

  • Strong communication and empathy with both users and internal teams.
  • Ability to summarize complex issues clearly and turn them into actionable insights.
  • Experience creating clear, user-friendly content.
  • Analytical mindset with an eye for patterns and user needs.
  • Experience using data analytics to identify trends and inform decisions.
  • Familiarity with support or tracking tools (e.g., Zendesk, Jira).
  • Responsible, proactive, and hands-on approach – you take ownership and deliver high-quality work.
  • Curiosity and willingness to learn every day in a dynamic, start-up environment.
  • Basic understanding of UX principles or prior experience supporting digital products.
  • A love for home design and digital creativity – you enjoy experimenting with spaces and aesthetics.
Benefits
  • The U.S. base salary range for this role is **$75,000–$95,000**, depending on location, skills, and experience.
  • In addition to base pay, we offer an **annual individualized performance bonus**, based on both team and company OKR success.
  • We provide **excellent health and retirement benefits**, including full medical, dental, and vision coverage.
  • Our **people-first culture** emphasizes collaboration, balance, and growth with generous PTO, a supportive environment, and a strong focus on learning from and improving each other.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user researchusability testingdata analyticsbug documentationmanual testingsupport content creationtrend analysisproblem identificationuser feedback analysisquality assurance
Soft skills
communicationempathyanalytical mindsetcuriosityproactive approachownershipresponsibilitycollaborationproblem-solvingcontent clarity