Network Operations Manager
Genworth
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • United States
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Tech Stack
About the role
- The Network Operations Manager is responsible for ensuring the reliability, security, and optimal performance of our network infrastructure.
- This role oversees the design, operation, and continuous improvement of enterprise networks—including edge, backbone, data center, and cloud environments—to maintain high availability and secure connectivity for users and systems.
- The manager leads technical engineering efforts, guides incident response, and collaborates with cross functional teams to implement modern network security and architectural best practices.
- Lead a team of network engineers and analysts, providing guidance, mentoring, and oversight of operational workflows.
- Collaborate with cross‑functional teams including security, infrastructure, cloud engineering, and application support.
- Drive incident, change, and problem management processes to minimize service disruptions.
- Optimize network performance, capacity, and resiliency through proactive monitoring, analytics, and continuous improvement initiatives.
- Lead upgrades, lifecycle management, patching, and modernization of network infrastructure.
- Support security initiatives such as microsegmentation, SASE/SSE deployments, compliance monitoring, and evaluation of new security products.
- Ensure secure connectivity for remote users, branch offices, and distributed teams using SASE/SSE solutions.
- Assess the effectiveness of network controls, architectures, and processes, making recommendations for enhancement.
- Evaluate emerging network and security technologies, contributing to strategic planning and roadmap development.
- Assist in managed services oversight and KPI tracking and accountability.
Requirements
- Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience.
- 10+ years of experience in network engineering, network security, or network architecture roles with 3+ years of proven management experience.
- Working knowledge of Cisco and Palo Alto networking technologies.
- Experience with Cisco networking technologies.
- Strong analytical and problem‑solving ability.
- Clear communication skills for both technical and non‑technical audiences.
- Collaborative mindset with an emphasis on cross‑team partnership.
- Ability to lead through change, prioritize effectively, and manage multiple concurrent initiatives.
- Nice to have: Experience in vendor and contract management, particularly with managed services providers.
- Experience supporting distributed teams across multiple time zones.
- Familiarity with security frameworks such as NIST CSF, CIS Controls, or ISO 27001 to help assess and enhance network controls.
- Experience developing and maturing KPIs, SLAs, and SLOs.
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network engineeringnetwork securitynetwork architectureCisco networking technologiesPalo Alto networking technologiesincident managementchange managementproblem managementmicrosegmentationSASE/SSE solutions
Soft Skills
analytical abilityproblem-solvingclear communicationcollaborative mindsetleadershipprioritizationchange managementmentoringoversightcross-team partnership
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyNIST CSFCIS ControlsISO 27001