Senior Settlements Analyst
Gentrack Ltd (Global)
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Be an expert in Gentrack’s Managed Service customers businesses and what drives their success.
- Leverage extensive experience working in the service industry to implement creative business solutions.
- Resolve complex exceptions in customer back-office business processes.
- Support in delivering mutually beneficial partnerships with customers.
- Actively promote continuous improvement in team processes and practices.
- Provide support to the leadership team and team members through training and coaching.
Requirements
- Experience in Electricity, Gas or Water utility industries
- Previous experience using or implementing Junifer, Velocity, or similar enterprise CIS/CRM systems.
- Passionate about delivering market leading customer service.
- Excellent communicator, relatable to team members and respected by senior customer stakeholders.
Benefits
- Personal growth – in leadership, commercial acumen, and technical excellence.
- part of a global, winning high growth organisation – with a career path to match.
- A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
- A competitive reward package that truly awards our top talent.
- A chance to make a true impact on society and the planet.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JuniferVelocityCIS systemsCRM systems
Soft Skills
communicationteam collaborationcoachingtrainingproblem-solvingcontinuous improvement