Gentec

Administration

• Track quotations and confirm with the client that the order and associated quotation are compliant; correct as needed and notify the client that their order is being processed
• Submit requests to open a customer file to the accounting department
• Enter orders into the manufacturing management system according to established procedure and send a copy to the accounting department
• Complete contract review forms
• Conduct a project kick-off meeting, if required
• Prepare the production file and forward it to the production engineering department
• Actively participate in internal production follow-up meetings
• Actively participate in client follow-up meetings
• Draft order status reports to be sent to clients
• Follow up internally and with the client to ensure the order is delivered on time and participate in finding solutions if issues arise
• Inform clients of lead times and any issues that could delay delivery
• Schedule inspections, if applicable
• Prepare shipping documents (identification, labels, packing lists/BOM, etc.) and customs paperwork when applicable, and forward these documents to the shipping department
• Ensure deliveries proceed correctly when Gentec is responsible
• Provide after-sales service: respond to support requests and/or route them to the appropriate internal resources and follow up; manage the full returns process for repair or non-conformance requests

Contract Administrator