Customer Service Consultant – Process Associate, French Speaker
Genpact
full-time
Posted on:
Location: 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Customer service through electronic channels
- Communicate effectively both verbally and in writing
- Sense other people’s emotions and provide support based on needs
- Maintain high tolerance and professionalism under pressure
- Adjust to changing working scenarios and focus on process improvement
- Receive and place customer orders for in-scope products/services (leasing, credit, bank accounts)
- Project a positive image of the company and brand
- Correctly and completely document all customer interactions and know the entire process
- Use time effectively and prioritize daily tasks
- Share relevant knowledge with team members obtained through customer interactions
- Attend training sessions and successfully complete training plans
- Arrange working schedules flexibly with colleagues according to business needs
- Provide assistance to new colleagues and inform trainers/management about outdated SOPs
- Use business tools such as Excel, Word, and PowerPoint as required
Requirements
- Good knowledge of French (B2)
- Good knowledge of English (B2)
- Bachelor’s degree
- Good MS Office knowledge (Excel, Word, PowerPoint)
- Analytical thinking and self-starter
- Ability to work under time pressure
- Relevant experience in phone customer service (preferred)
- High motivation and ability to learn (preferred)
- Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
- Ability to attend training sessions and assist new colleagues