Genpact

Senior Collector, Invoice to Cash – Subject Matter Expert – Assistant Manager

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

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Job Level

Senior

Tech Stack

Oracle

About the role

  • Complete Quality checks as defined and agreed with Client Contracts
  • Client Management- Manage the I2C portfolio and maintain strong customer relations
  • Respond to customer emails related to invoice requests/ payment / dispute/Collections queries.
  • Maintain exception logs for process related exception as and when they occur for knowledge retention
  • Prepare and complete SOP’s or Process manual as per Client & Process requirements
  • Adhere the internal compliance policy and guideline established by the management on their daily operational activities
  • Perform daily internal audit
  • Working with multiple stakeholders to implement solutions
  • Ability to interpret customer documentation that can be vague at times and solve problems related to customer billing.
  • Must be willing to work flexible hours during peak periods, month end, and year end.
  • Ability to deal with difficult internal and external customer situations requiring tact and professionalism.
  • Ability to analyze and solve problems.
  • Ability to deal with system issues and missing Information
  • Time management ensuring all time targets met.
  • Identify process improvements for the Collection Process
  • Lean Mindset or Lean Certified

Requirements

  • Relevant work experience on Invoice to cash transactional activities
  • Must be detailed oriented, organized, with a great sense of urgency, and hard working
  • Strong English & Spanish language skills (verbal and written)
  • Strong analytical skills and attention to detail
  • Customer Service Orientation
  • Ability to work effectively under pressure.
  • Good understanding of MS office-MS Excel intermediate/Advance experience is must to have
  • Reporting, supporting daily and close month activities.
  • Experience in Invoice to cash domain
  • Good typing speed, to handle and manage communications with External and internal stakeholders
  • Good influencing skills and interpersonal, analytical skills and attention to detail
  • Good understanding of SAP and Oracle.
  • Good team commitment and results delivery orientation.
  • Familiarity with customers portals and other industry-specific platforms used to manage transactions, resolve disputes, and track payments.
  • Able to navigate through PowerBi reports
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Invoice to cashAnalytical skillsAttention to detailTime managementProcess improvementsReportingTyping speedPowerBiMS ExcelSAP
Soft skills
Customer service orientationAbility to work under pressureInterpersonal skillsTact and professionalismDetail-orientedOrganizedSense of urgencyTeam commitmentResults delivery orientationProblem-solving
Certifications
Lean Certified