Genova Diagnostics

Sales Support Specialist

Genova Diagnostics

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Tech Stack

SFDC

About the role

  • Supports the company’s sales professionals as it relates to customer needs
  • Expedites completion of administrative tasks for company processes
  • Answers incoming calls from clients, TSMs and escalations from other departments requesting sales support
  • Monitors client activity in assigned territory and contacts clients regarding campaigns, QA issues, lab issues, new products and/or services
  • Maintains sales activities and client information within Customer Relationship Management (CRM) Tool

Requirements

  • Minimum of an Associate’s degree in a health-related and/or marketing/sales/administrative field
  • 2 to 5 years of service experience with proven successes or related/relevant management experience
  • Familiarity with computer programs such as Outlook, Word, Excel and CRM (Salesforce.com)
  • Outstanding communication skills
  • Ability to take on a proactive sales role when deemed appropriate
Benefits
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportadministrative tasksclient activity monitoringcampaign managementquality assurance (QA)product knowledge
Soft Skills
communication skillsproactive salescustomer serviceorganizational skills
Certifications
Associate’s degree