Genetec

Full-stack Engineer

• Develop Front-End and Back-End components using core .NET technologies
• Design and maintain robust, scalable software architectures
• Deliver high-quality code by applying best practices (automated testing, code reviews, refactoring)
• Implement and optimize build and deployment pipelines
• Serve as a technical reference and support internal teams and partners
• Participate in quality assurance and validation activities for developed solutions
• Analyze large-scale production data and develop analytics and detection tools
• Manage priorities in an Agile (Kanban) environment to meet deadlines

Software Developer – Manufacturing

Technical Account Manager

• The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform.
• Ensure each TAM provides the service as the technical account owner for their assigned customers.
• Accountable for team performance, customer outcomes, and consistent execution of service commitments across the portfolio.
• Manage a strategic, and limited number of accounts yourself as a Technical Account Manager.
• Partner closely with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value.
• Define and track team KPIs and drive continuous improvement.
• Run regular 1:1s, performance reviews, and development plans; build succession and support internal mobility.
• Ensure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong customer relationships.
• Intervene directly in major incidents, escalations, and renewal risks to restore trust and drive an action plan.

Software Developer – Manufacturing

Technical Account Manager – Team Lead