Genetec

Dedicated Customer Support Engineer EMEA

Genetec

full-time

Posted on:

Location Type: Remote

Location: France

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Tech Stack

MS SQL ServerSQL

About the role

  • Work with strategic customers to resolve technical issues and deliver exceptional service
  • Provide technical support and training to maximize system utilization
  • Collaborate with R&D to stay current with the latest technological developments
  • Conduct regular system assessments to identify improvement opportunities and optimize performance
  • Travel across Europe to work on-site with customers and strengthen relationships

Requirements

  • Degree in Computer Science, Telecommunications, Electrical Engineering or equivalent experience
  • Strong analytical, troubleshooting and decision-making skills
  • Ability to collaborate and promote internal communication
  • Proven ability to build and maintain long-term customer relationships
  • Flexible and adaptable approach to problem-solving
  • Professional proficiency in English and French (a third language is a major asset)
  • Prior experience in software support and remote deployments is a plus
  • Solid knowledge of Windows operating systems and their key components
  • Experience configuring and troubleshooting network equipment (switches, routers)
  • Knowledge of networking principles, protocols and storage solutions
  • Familiarity with server virtualization and client/server architectures
  • Expertise in video surveillance (CCTV, IP cameras, recorders, DVRs, etc.)
  • Genetec certifications or experience
  • Knowledge of automatic license plate recognition systems
  • Access control experience (readers, cabling, UTL, etc.)
  • Proficiency in languages such as C#, Visual Basic, VBScript, PowerShell or similar
  • Knowledge of Microsoft SQL Server
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#Visual BasicVBScriptPowerShellWindows operating systemsnetwork equipmentnetworking principlesserver virtualizationvideo surveillanceMicrosoft SQL Server
Soft Skills
analytical skillstroubleshooting skillsdecision-making skillscollaborationcommunicationcustomer relationship managementflexibilityadaptabilityproblem-solvingprofessional proficiency in English and French
Certifications
Genetec certifications