Director, Enterprise Sales, AI & Experience Orchestration
Genesys
full-time
Posted on:
Location Type: Office
Location: Arizona • California • United States
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Salary
💰 $156,800 - $275,800 per year
Job Level
About the role
- Lead, coach, and develop a team of AI and Experience Orchestration specialist leaders operating as overlay sellers across the United States and LATAM
- Establish and operationalize clear engagement models that define how AI specialists partner with core Account Executives across regions, accounts, and opportunities
- Drive consistent execution of AI-focused sales motions that support pipeline creation, deal acceleration, and revenue attainment across enterprise customers
- Partner with regional and subregional sales leadership to align specialist coverage, priorities, and execution models across North America and Latin America
- Ensure specialists effectively translate customer business challenges into AI-driven use cases, value narratives, and measurable outcomes
- Model strong executive presence, thought leadership, and consultative selling skills in both internal forums and customer-facing engagements
- Support complex, strategic enterprise opportunities by engaging senior customer stakeholders alongside Account Executives and Genesys leadership
- Monitor AI market trends, competitive dynamics, and customer feedback across regions to continuously evolve specialist enablement, messaging, and go-to-market approach
- Collaborate cross-functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring regional customer insights back into the organization
Requirements
- 10 or more years of experience in enterprise software sales, including AI-related solutions within the customer experience or adjacent domains
- 5 or more years of people management experience, preferably leading specialist overlay, subject matter expert, or enterprise sales teams
- Fluency in English and Spanish or Portuguese, written and spoken
- Strong understanding of AI-powered customer experience, conversational AI, and experience orchestration technologies
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct ownership of accounts or quotas
- Demonstrated success supporting enterprise sales teams in new logo acquisition and expansion growth across complex buying environments
- Excellent communication, presentation, and executive engagement skills
- Strong collaboration skills and comfort operating in highly matrixed, global sales organizations
- Ability to manage multiple priorities and guide teams through complex, ambiguous enterprise sales cycles
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI solutionsenterprise software salescustomer experienceconversational AIexperience orchestrationsales motionspipeline creationdeal accelerationrevenue attainmentstrategic enterprise opportunities
Soft Skills
leadershipcoachingconsultative sellingcommunicationpresentationexecutive engagementcollaborationinfluenceprioritizationguidance