Principal ServiceNow Engineer, CAD, CSA
Genesys
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Lead the technical design and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, CMDB, Workflow/Flow Designer)
- Act as the highest-level engineering authority for ServiceNow implementations, providing guidance on complex technical decisions, trade-offs, and risks
- Partner with ServiceNow Architects to translate architectural standards and reference designs into executable engineering solutions
- Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices across teams
- Design and oversee complex integrations using Integration Hub, REST APIs, web services, event-driven patterns, and enterprise integration tools
- Review and approve technical designs, user stories, and implementation approaches for high-impact initiatives
- Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization
- Provide hands-on support for critical incidents, escalations, and complex troubleshooting scenarios
- Mentor Senior Engineers and Engineers, raising the overall technical maturity of the ServiceNow delivery organization
- Contribute to and continuously improve SDLC, CI/CD, testing, and release processes for ServiceNow
- Collaborate with security, infrastructure, and compliance teams to ensure solutions meet enterprise security and regulatory requirements
- Communicate complex technical topics clearly to both technical and non-technical stakeholders
Requirements
- 7+ years of hands-on experience with the ServiceNow platform
- Expert-level understanding of ServiceNow architecture, data model, CMDB, security (ACLs), integrations, and performance considerations
- Proven experience leading the technical delivery of large, complex, and multi-stream ServiceNow initiatives
- Strong experience designing and implementing advanced integrations using REST APIs, Integration Hub, and enterprise integration patterns
- Deep understanding of ITIL processes and how they are implemented and optimized within ServiceNow
- Strong experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines
- Exceptional problem-solving and analytical skills, with the ability to navigate ambiguity and complex technical environments
- Desired Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Integration Hub Implementation Specialist, ITSM/ITOM//CSM Implementation Specialist, ITIL v3 or ITIL 4 Foundation certification
Benefits
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowREST APIsIntegration HubSDLCCI/CDITILdata modelCMDBperformance optimizationautomation best practices
Soft Skills
problem-solvinganalytical skillsmentoringcommunicationcollaboration
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Integration Hub Implementation SpecialistITSM Implementation SpecialistITOM Implementation SpecialistCSM Implementation SpecialistITIL v3 FoundationITIL 4 Foundation