Genesys

Account Director

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: KentuckyNew JerseyUnited States

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Salary

💰 $134,100 - $235,700 per year

Job Level

Tech Stack

About the role

  • Deep Understanding of the customer business environment.
  • Presents product information to prospects, customers, and partners.
  • Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
  • Generates short-term results independently.
  • Collaboratively strategizes for solving deal-level challenges.
  • Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
  • Accurately forecasts quarterly revenue and delivers on that revenue

Requirements

  • 12+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
  • Experience closing 5m+ ACV transactions
  • Experience selling Cloud, SaaS and AI-based solutions in the following areas: Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc.
  • Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
  • Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
  • Experience developing marketing and prospecting plans for territory growth.
  • Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
  • Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
  • Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
  • Proven experience understanding customer needs and being able to articulate complex technology solutions
  • Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
  • Familiarity with the MEDDPIC selling methodology.
  • BS or BA degree or equivalent work-related work experience
  • Ability to travel up to 50%
Benefits
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise software solutionsCloudSaaSAI-based solutionsVirtual AgentsCustomer Experience (CX)Cloud Contact Center (CCaaS)Workforce Engagement Management (WEM)Customer Journey AnalyticsCustomer Relationship Management (CRM)
Soft Skills
communicationstrategic visionteam playerresults-orientedadvocacyrelationship buildinginnovation drivingproblem solvingcustomer needs understandingleadership
Certifications
BS degreeBA degree