
Account Director
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Kentucky • New Jersey • United States
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Salary
💰 $134,100 - $235,700 per year
Job Level
Tech Stack
About the role
- Deep Understanding of the customer business environment.
- Presents product information to prospects, customers, and partners.
- Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
- Generates short-term results independently.
- Collaboratively strategizes for solving deal-level challenges.
- Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
- Accurately forecasts quarterly revenue and delivers on that revenue
Requirements
- 12+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
- Experience closing 5m+ ACV transactions
- Experience selling Cloud, SaaS and AI-based solutions in the following areas: Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc.
- Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
- Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
- Experience developing marketing and prospecting plans for territory growth.
- Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
- Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
- Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
- Proven experience understanding customer needs and being able to articulate complex technology solutions
- Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
- Familiarity with the MEDDPIC selling methodology.
- BS or BA degree or equivalent work-related work experience
- Ability to travel up to 50%
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise software solutionsCloudSaaSAI-based solutionsVirtual AgentsCustomer Experience (CX)Cloud Contact Center (CCaaS)Workforce Engagement Management (WEM)Customer Journey AnalyticsCustomer Relationship Management (CRM)
Soft Skills
communicationstrategic visionteam playerresults-orientedadvocacyrelationship buildinginnovation drivingproblem solvingcustomer needs understandingleadership
Certifications
BS degreeBA degree