Define and execute the strategy and long-term vision for the Genesys Online Community, aligned with Customer Success and business objectives
Lead, coach, and develop an established team of online community professionals
Stay current on industry trends, best practices, and emerging technologies to continuously evolve the community experience
Modernize programs, tooling, and operating models
Oversee community platforms, tools, and governance, ensuring scalability, performance, and operational excellence
Manage community programs and initiatives that drive member engagement, adoption, and advocacy
Grow and engage the community through member recruitment, lifecycle management, and participation strategies
Partner cross-functionally to drive internal awareness, contribution, and alignment across Genesys teams
Monitor community activity and behavior, identify trends and insights, and share actionable recommendations with stakeholders
Define and report on community health, engagement, and performance metrics
Develop and execute marketing and communication strategies to promote community membership and participation
Guide content and communication standards to ensure relevance, quality, and consistency across the community

Requirements

Demonstrated experience leading and scaling online communities using enterprise platforms such as Higher Logic, Jive, Lithium, or Salesforce Community Cloud
Proven ability to lead teams and work cross-functionally to align stakeholders and deliver shared outcomes
Ability to influence executives and clearly articulate the business impact of community initiatives
Strong strategic thinking and execution skills, with the ability to translate business objectives into community programs and initiatives
Exceptional written and verbal communication skills, with experience engaging with audiences at multiple levels of the organization
Deep understanding of digital community best practices, member engagement strategies, and user experience principles
Experience operating in agile, iterative environments and adapting strategies based on feedback and performance
Data-driven mindset, with the ability to define success metrics, analyze community health, and communicate impact and results
Highly organized and resourceful leader with a strong sense of ownership and accountability
Comfortable navigating ambiguity and driving initiatives forward in a fast-paced, evolving environment

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

community managementmember engagement strategiesuser experience principlesdata analysisperformance metricsmarketing strategiescommunication strategiesprogram developmentoperational excellenceagile methodologies

Soft Skills

leadershipstrategic thinkingcross-functional collaborationinfluencing executiveswritten communicationverbal communicationorganizational skillsresourcefulnessaccountabilityadaptability