Engage with clients to understand their needs and provide expert advice on AI solutions.
Assist in the preparation and delivery of presales presentations and proposals.
Conduct technical workshops and demonstrations of Genesys AI products.
Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
Lead project work from inception through to successful delivery.
Ensure AI solutions are integrated seamlessly with client systems and processes.
Provide ongoing support and consultation post-deployment to ensure maximum value realization.
Monitor and optimize deployed AI solutions for performance and effectiveness.
Stay up to date with the latest developments in AI technology and use cases.
Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
Participate in ongoing training and professional development.
Work as a team player to the organization.
Provide feedback to the product organization about issues found in API’s, product, documentation or architecture.

Requirements

BS/MS/BA or equivalent in Computer Science, Engineering or related field.
6 + Years of experience leading software development/Professional services projects in a technical capacity
3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines.
Additional computer languages such as PHP, Java or C# is a plus.
3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex.
Must include webhook/fulfillment experience and development skills.
Demonstrated experience in a customer facing role and handled difficult customer situations.
Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
Ability to work independently on routine duties or projects with general instructions on new assignments.
Ability to take initiative and work on new product features.
Demonstrate solid analytical programming and problem-solving skills.
Quick learner on new technologies and product features.
Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must.
Having similar capabilities in other languages is a plus.
Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules.
May assist with resolving escalated customer issues that originated with customers or partners.
Willingness to travel.

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI solutionsmachine learningIVR applicationsPHPJavaC#Google DialogflowAmazon LexwebhookAdvanced Speech Recognition

Soft Skills

client engagementproblem-solvinganalytical skillsinitiativeteam playercommunication skillscustomer facingadaptabilityfeedback provisionindependence

Certifications

BS in Computer ScienceMS in EngineeringBA in related field