Own and drive Professional Services revenue across a defined region or set of named accounts, including public sector customers, through strategic account planning and services led business strategies.
Identify, qualify, and develop services specific opportunities, building and maintaining a robust Professional Services pipeline across commercial and public sector accounts.
Lead services sales motions by positioning advisory, implementation, migration, optimization, and transformation offerings aligned to customer business and mission outcomes.
Develop and deliver compelling, outcome focused messaging and proposals that clearly articulate the value of Genesys Professional Services, with consideration for public sector procurement and compliance requirements.
Partner closely with Account Executives, SDRs, Solution Consultants, Customer Success, and delivery leadership throughout the full customer lifecycle, from initial engagement through retention and expansion.
Meet and exceed quarterly and annual Professional Services revenue targets.
Serve as a trusted advisor to customer executives and senior stakeholders, including public sector leaders, guiding customers on CX transformation roadmaps, best practices, and value realization.
Navigate and influence complex customer environments, including regulated and public sector organizations, to negotiate and close Professional Services engagements.
Ensure strong alignment between sold services and successful delivery by collaborating closely with delivery teams to set expectations and drive customer satisfaction.
Proactively identify opportunities to expand the services footprint within existing customers, including follow on and expansion engagements.
Maintain a strong understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, CX transformation, and public sector technology adoption.
Drive high levels of customer satisfaction, retention, and long term account growth through services success.
Ensure customers are informed of new and evolving Genesys Professional Services offerings and capabilities.

Requirements

Demonstrated success selling Professional Services within a SaaS or cloud based technology organization.
Proven track record of owning and closing services led revenue, including complex, multi stakeholder engagements.
Experience supporting public sector customers, including familiarity with public sector procurement processes, compliance considerations, and buying cycles.
Experience selling on premise to cloud transformation services, including migration and modernization initiatives.
Strong background in CCaaS, customer experience, or adjacent enterprise software markets.
5 to 7 or more years of experience in SaaS or cloud software sales, with significant exposure to Professional Services sales motions.
Clear understanding of how Professional Services drive customer adoption, value realization, and long term revenue growth.
Strong account planning, opportunity management, and negotiation skills.
Ability to communicate and present effectively to executive level stakeholders.
Consistent history of expanding pipeline and revenue within existing accounts while contributing to net new growth.
Experience leading complex, long cycle sales processes with measurable revenue success.
Ability to travel up to 50 percent.

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Professional Services salesSaaScloud technologyaccount planningopportunity managementnegotiationCX transformationmigration servicesmodernization initiativesCCaaS

Soft Skills

customer satisfactioncommunicationpresentationstrategic planningrelationship buildinginfluencingcollaborationproblem solvingleadershipcustomer engagement