Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers
Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards
Collaborate with Project Managers to define project scope, deliverables, and timelines
Execute project plan tasks and validate test plans to ensure successful deployment
Provide technical mentorship and training to internal teams and customers
Identify and resolve engagement-related challenges proactively, escalating issues when appropriate
Deliver on-site or remote support for customer escalations as needed
Recommend process improvements to enhance efficiency and delivery quality
Maintain at least 70% utilization on billable projects while upholding service excellence
Participate in knowledge sharing and continuous improvement initiatives within the Professional Services organization

Requirements

Bachelor’s degree in Computer Science, Telecommunications, Computer Engineering, or related field (or equivalent technical experience)
10+ years of relevant professional experience, including at least 3 years with Genesys Cloud solutions
Strong proficiency with Amazon Web Services (AWS)
Hands-on experience with application development using APIs, JSON, and JavaScript
Proven ability to communicate complex technical concepts clearly and effectively
Familiarity with diagnostic and documentation tools such as Wireshark, Microsoft Visio, and Microsoft Office Suite

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Genesys CloudAPIsJSONJavaScriptAmazon Web Services (AWS)solution deliveryproject managementtechnical mentorshipprocess improvementdeployment

Soft skills

communicationproblem-solvingcollaborationmentorshipproactive engagementcustomer supportknowledge sharingcontinuous improvementservice excellencetime management