GenesisCare U.S.

Administration

• The Remote Services Administrator (RSA) is responsible for the operational leadership, performance, and continuous improvement of centralized non-patient-facing services across the division.
• This role oversees the remote Call Center and Medical Records teams and leads the build-out and operationalization of a remote call center function for Urology.
• Ensure staffing models, workflows, performance expectations, and policies are aligned across regions.
• Develop and maintain standardized workflows, scripts, escalation pathways, and service-level agreements (SLAs).
• Conduct ongoing audits to ensure consistency, accuracy, productivity, and compliance.
• Support provider experience by reducing administrative friction and improving support quality.
• Recruit, onboard, and develop high-performing remote services team members.

Services Administrator

Therapist

• Coordinate and administer high quality radiotherapy to patients using equipment, computers and software.
• Utilize Record & Verify and Treatment Delivery applications and Electronic Medical Records to deliver and document treatment.
• Demonstrate and maintain radiation safety standards with patients and staff members.
• Ensure positive patient outcomes and experience through patient positioning, treatment delivery and communication.
• Collaborate with clinical team members to provide patient-focused, performance-driven oncology care.

Services Administrator

Radiation Therapist