Services Administrator
GenesisCare U.S.
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Remote Services Administrator (RSA) is responsible for the operational leadership, performance, and continuous improvement of centralized non-patient-facing services across the division.
- This role oversees the remote Call Center and Medical Records teams and leads the build-out and operationalization of a remote call center function for Urology.
- Ensure staffing models, workflows, performance expectations, and policies are aligned across regions.
- Develop and maintain standardized workflows, scripts, escalation pathways, and service-level agreements (SLAs).
- Conduct ongoing audits to ensure consistency, accuracy, productivity, and compliance.
- Support provider experience by reducing administrative friction and improving support quality.
- Recruit, onboard, and develop high-performing remote services team members.
Requirements
- Strong understanding of patient access functions, workflow systems, and compliance requirements.
- Previous experience overseeing call centers, remote teams, or centralized support functions in healthcare.
- Experience in multisite healthcare delivery environments or specialty medicine (oncology preferred).
- Proficiency in EMR/EHR systems and call center technology platforms.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workflow systemscompliance requirementsEMR systemsEHR systemscall center technology
Soft skills
operational leadershipperformance improvementteam developmentstaffing models alignmentauditing