Genesis Orthopedics & Sports Medicine

Call Center Representative

• Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner.
• Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments.
• Verify patient insurance.
• Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR).
• Regularly communicate with internal employees to meet the patient's needs.
• Maintain professionalism, courtesy, and confidentially at all times.
• This position requires the ability to repetitively answer a high volume of phone calls each day.
• Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.