Call Center Representative

Genesis Orthopedics & Sports Medicine

Call Center Representative providing assistance to patients and physicians in a remote setting. Actively managing patient appointments and communications via phone in a healthcare environment.

Posted 7/20/2026full-timeRemote • 🇨🇴 ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, effective communication, and teamwork in a fast-paced call center environment. Proficient in managing patient interactions, appointment scheduling, and utilizing electronic health records, specifically Epic.

Highest-signal resume keywords

Customer Service SkillsCall Center ExperienceAppointment SchedulingElectronic Health Record (Epic)Medical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient RegistrationInsurance VerificationData EntryComputer ProficiencyWindows Environment ExperienceElectronic Health Record ManagementMedical TerminologyCall HandlingMulti-tasking

Soft Skills

Excellent Listening SkillsProfessionalismTeam PlayerComposure Under PressureGood Communication

Industry Keywords

Patient SupportConfidentialityCustomer InteractionHealth Insurance GuidelinesDynamic Environment

About the role

Key responsibilities & impact

Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner.
Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments.
Verify patient insurance.
Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR).
Regularly communicate with internal employees to meet the patient's needs.
Maintain professionalism, courtesy, and confidentially at all times.
This position requires the ability to repetitively answer a high volume of phone calls each day.
Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.

Requirements

What you’ll need

Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility.
Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.
Call center experience preferred.
Six months previous appointment scheduling experience.
Knowledge of what excellent customer service entails.
Knowledge of the principles of good communication and teamwork.
Knowledge of medical terminology and an understanding of health insurance guidelines are helpful.
Outstanding customer service skills with sensitivity towards patients rights and confidentiality.
Excellent listening skills.
Ability to read, write and verbally communicate in English using good spelling and grammar skills.
Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day.
Ability to deal with challenging telephone encounters, while providing excellent customer service.
Ability to work in a dynamic, fast-paced environment utilizing good decision making skills.
The ability to be positive and a good team player.
Perform multiple tasks with a high level of accuracy and insure quality communication.
Ability to learn and successfully utilize the electronic health record, Epic

Benefits

Comp & perks

401(k)
Flexible schedule
Paid time off