Genesis Call Center, LLC

Customer Support

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Flexible schedule once certified
• Ideal for individuals seeking a stable support role with growth potential

Call Center Agent – Customer Service

Call Center Representative

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Enjoy schedule flexibility once certified

Inbound Call Center Agent

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Ideal for individuals seeking a stable, structured support role with growth potential

Customer Support Representative – Phone Support

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Provide schedule flexibility once certified

Customer Support Agent – Entry Level

Customer Care Representative – Phone Based

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

Call Center Representative – Customer Support

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support
• Use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment
• Provide customer service support for clients via phone, email and chat

Inbound Customer Support Agent

Customer Service Agent – Inbound Support

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Schedule flexibility once certified

Customer Service Representative – Inbound Calls

Therapist

• Provide counseling services to adult clients
• Conduct assessments, treatment planning, and progress documentation
• Maintain timely and accurate clinical records
• Build therapeutic rapport and provide ethical, client-centered care
• Maintain a reliable weekly schedule and appointment availability
• Collaborate with administrative staff regarding scheduling and referrals
• Maintain compliance with HIPAA and North Carolina licensure standards
• Participate in supervision, consultation, or team meetings as needed