General RV Center

Customer Support

• Answers service phone calls to our dedicated scheduling line and books appointments
• Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance
• Responds to online service appointment requests using the customers preferred method of contact and schedules appointments as needed
• Works in Keep You Camping critical appointments and resolves any scheduling conflicts
• Confirms appointments
• Compiles daily/weekly/monthly reporting and trend analysis
• Inputs customer data into company system
• Act as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer
• Collaborate with the Manager of Service Training and Communication on establishing and achieving monthly goals
• Follow the procedure of the Keep You Camping™ program

Customer Service Representative