Customer Service Representative

General RV Center

Service Coordinator managing service appointments for the nation's largest family-owned RV dealer. Collaborating with service teams and ensuring customer satisfaction in scheduling.

Posted 7/28/2026full-timeWixom • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing high volumes of customer inquiries and scheduling appointments. Proficient in collaborating with leadership teams to support service operations and achieve established goals.

Highest-signal resume keywords

Appointment SchedulingCustomer Data InputInterpersonal SkillsOrganizational SkillsProcess Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTrend AnalysisReportingMulti-Software ProficiencyScheduling Conflicts Resolution

Soft Skills

Attention to DetailProfessional CommunicationAbility to Work Under PressureRelationship Building

Tools & Technologies

Company SystemKeep You Camping™ Program

Industry Keywords

Customer ServiceService Appointment ManagementLeadership Collaboration

About the role

Key responsibilities & impact

Answers service phone calls to our dedicated scheduling line and books appointments
Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance
Responds to online service appointment requests using the customers preferred method of contact and schedules appointments as needed
Works in Keep You Camping critical appointments and resolves any scheduling conflicts
Confirms appointments
Compiles daily/weekly/monthly reporting and trend analysis
Inputs customer data into company system
Act as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer
Collaborate with the Manager of Service Training and Communication on establishing and achieving monthly goals
Follow the procedure of the Keep You Camping™ program

Requirements

What you’ll need

Process and procedure oriented
Strong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlines
Ability to work within multiple computer software systems
Possess capacity be able to accurately handle and document a high volume of incoming calls
Exceptional interpersonal skills that will lead to strong relationships with internal and external partners
Communicate well to all levels within the organization
Fluent in English/ Bilingual is a plus

Benefits

Comp & perks

medical, dental, vision, life insurance options
paid vacations
401k with company matching