General Motors

Vice President

• Colaborar en desafíos de innovación
• Brindar soporte en la ejecución integral del programa EEVP
• Dar seguimiento a pagos, conciliaciones e ingreso de facturas
• Atender y dar seguimiento a solicitudes de clientes internos
• Mantener y actualizar trackers operativos, bases de datos y herramientas de seguimiento
• Realizar conciliaciones bancarias, validación de saldos
• Monitorear el cumplimiento de políticas internas
• Documentar procesos y contribuir a iniciativas de mejora continua

Becario de Operaciones Comerciales y Experiencia del Cliente

Implementation Specialist

• The DRP Field Implementation Manager’s primary responsibility is to oversee all dealer’s DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform.
• Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience.
• Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
• Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
• Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
• Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
• Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
• Document, communicate and escalate issues/concerns, as necessary.
• Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
• Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
• Manage travel and program related expenses in accordance with GM guidelines.