General Motors

Manager

• Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, within your assigned dealerships.
• Build strong, trust‑based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‑through.
• Act as the liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations.
• Deliver impactful training – lead virtual sessions with dealer leadership and front‑line teams, covering: OnStar Telematics, Video Telematics, and Safety Services, and additional connected services as they launch.
• Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership.
• Build strong internal partnerships across GM’s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers.
• Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district.
• Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands.
• Inspire belief in OnStar and GM’s connected ecosystem – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability.
• Harness data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‑create dealer action plans that deliver continuous improvement and sustainable growth.
• Bring a “Better Never Stops” mindset to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve.

District Manager, OnStar Fleet & Commercial

Engineer

• Specify, procure, develop, integrate, and validate press and automation system solutions for stamping plants
• Perform design analysis of mechanical systems and manufacturing equipment
• Partner with controls engineering, IT, suppliers, and plant teams to define requirements and support system integration
• Analyze existing systems and identify opportunities to improve accuracy, reliability, speed, and overall performance
• Lead root cause analysis and implement corrective actions related to press and automation system issues
• Troubleshoot and resolve technical issues involving equipment, machinery, and automation systems
• Support continuous improvement initiatives to enhance manufacturing efficiency, quality, and cost performance
• Develop and maintain technical documentation related to equipment and system design, development, and implementation
• Support training for production and plant personnel on the operation and maintenance of press and automation systems
• Work with internal partners and external suppliers to implement cost reduction strategies and manufacturing improvements

Manufacturing Engineer – Press/Automation

Engineering Manager

• Own the AEM/CMS vision, roadmap, and technical direction
• Define and drive content architecture, templates, components, and governance to support reusable, scalable experiences
• Partner with product and marketing to prioritize CMS capabilities that unlock cross-segmentation, personalization, and experimentation
• Ensure the platform meets performance, security, accessibility, and compliance requirements
• Design and govern content models that support audience- or segment-based experiences (e.g., brand, market, customer segment, product line)
• Collaborate with web application teams (e.g., React/Next.js, Shopify, micro-frontends) to integrate AEM-delivered content into customer-facing experiences
• Establish and oversee operational runbooks, SLOs/SLAs, monitoring, and incident response for AEM/CMS
• Lead and develop a high-performing team of CMS/AEM engineers, authors, and/or administrators

Engineering Manager, CMS & Commerce Integration

Project Manager

• The Construction Project Manager provides construction project management services for manufacturing plants, non-manufacturing sites, and/or PDPM projects
• Overseeing all aspects of delivering completed projects
• Manage changing priorities and construction schedules
• Identify future issues related to construction schedules utilizing broad knowledge and perspective related to construction activities
• Demonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and driving projects forward with minimal supervision
• Initiate and organize project teams consisting of multi-discipline members

Construction Project Manager

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center) CAC (Customer Assistance Center) TAC (Technical Assistance Center) Goodwill, Warranty, and Policy Requests
• Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) EV Training & Compliance

District Manager – Parts and Service

Analyst

• Support the preparation and maintenance of regional liquidity forecasts and cash flow analyses, providing visibility into cash sources, uses, timing, and key drivers across South America.
• Assist with scenario analysis and sensitivity assessments related to liquidity, funding needs, FX movements, and macroeconomic changes.
• Collaborate with country and functional teams to monitor working capital performance, tracking key cash levers such as collections, inventory, payables, tax payments, and intercompany flows.
• Contribute analytical support to Treasury initiatives related to capital planning, funding optimization, liquidity management, and process improvement, under guidance from senior team members.
• Prepare standard and ad hoc reporting, dashboards, and presentations for regional and global stakeholders, ensuring data accuracy, consistency, and clarity.
• Support the monitoring of balance sheet FX exposure, assisting with risk identification and management reporting on currency impacts to cash flow and results.

Senior Capital Planning Analyst

• Lead and manage critical DFFS projects and initiatives
• Track and monitor projects to ensure on-time completion
• Utilize DFFS methodologies to drive process improvements.
• Mentor and train team members in continuous improvement methods
• Facilitate and support project teams by leading them through the Op-Ex process, gathering required data, executing analyses, identifying issues, and recommending solutions
• Review work with the project champion and senior leadership as the project progresses

Op-Ex Manager

Full-stack Engineer

• Design, development, implement, and debug of software in C (embedded C)
• Design, create, and deliver software for embedded controls systems for the communication layer of the infrastructure software.
• Test & demonstrate software functionality & readiness, ensuring hardware agnostic solutions across all GM owned software.
• Ensure SW deliverables are on time and with quality in support of Infrastructure software expectation.
• Ensure compliance with safety requirements, government regulations, and GM-internal policies (e.g., MISRA guidelines).
• Document requirements for design solutions and link them to test cases that can demonstrate software functionality ensuring traceability.
• Utilize automated test tools in build environments and benches to verify functionality of the developed software.
• Take opportunities to lead and provide guidance to Scrum team members, fostering a collaborative and inclusive environment.
• Collaborate with specialized teams such as Systems, Safety, Electrical Architecture, Cybersecurity, Software Defined Vehicle, Calibration and Vehicle Performance.
• Embrace software development methodologies to ensure Software Built In Quality, promoting early bug detection, and facilitating collaboration between developers, testers, and non-technical stakeholders.
• Support of root cause analysis and debugging.
• Collaborate with Suppliers to develop micro, peripheral, and ECU specific solutions for new technology.
• Drive software quality improvements to determine if restructuring is needed to improve quality, maintainability, reusability, or other software improvements.
• Troubleshoot code to resolve design deficiencies and develop solutions to resolve them.
• Utilize CI/CD pipelines for efficient development, testing, and deployment of software solutions.
• Master AI-driven software development, diagnostics and predictive analytics to enhance bug detection, prognostics, and anomaly detection ahead of time before releasing the software.

Embedded Software Engineer

Customer Support

• Lead a team of Customer Experience (CX) leader’s analysts and assistants supporting connected vehicle Get Help and escalation operations across Level 1 (Contact Center Supplier Partners), Level 2 (Contact Center Partners) and Level 3 (Contract and GM) support teams
• Own performance scorecards for key CX metrics including: CSAT, NPS, First Contact Resolution, Days to Close, Transfer Rate, Dwell Time and structural cost
• Use connected vehicle and interaction data to detect emerging customer issues, translate them into clear stories and drive enterprise action with Product, Engineering, Quality and Field teams
• Partner with Engineering, Product, OneCRM, CX One and Contact Center teams to prioritize and land tooling and workflow improvements that simplify the advisor experience and shift volume into digital and self-service channels
• Engineer and design solutions and create tools, systems and containments for complex customer problems ensuring our customers have a best in class experience
• Create process for new vehicle features and digital experiences including playbooks, training, measures of success and post launch reviews
• Establish and maintain regular business updates using clear visual narratives grounded in data such as Business and Product, Customer Pain Point, Weekly Contact Center and Contact Center Change Management Reviews
• Champion process excellence across L1, L2, and L3 support including case management standards, knowledge usage handoff quality and no customer left behind practices
• Build strong partnerships with global regions and contact center suppliers to ensure global common playbooks and consistent experiences where it makes sense
• Manage headcount budget and structural cost within targets while improving productivity and advisor effectiveness
• Lead culture, safety and engagement initiatives for the team ensuring alignment with GM behaviors and Workplace of Choice goals

Customer Experience Manager

Data Analyst

• Develop and standardize best practices of continuously monitoring emerging safety issues for use in safety hazard monitoring
• Raise the bar on safety‑investigation data‑analytics support by continuously integrating the latest solutions and developing a feedback loop for tool and process improvements
• Correctly perform the appropriate statistical data analysis to provide unbiased results
• Continuously drive efficiencies by implementing automation opportunities using a combination of custom software development and integration of off-the-shelf solutions
• Train new machine learning models to solve complex business problems
• Prototype new AI solutions, including Generative AI, to solve business problems
• Develop new Agentic AI solutions to streamline business processes
• Identify long-term technical innovations while continuously improving execution efficiency
• Exhibit the ability to tell a succinct, data-driven story in any forum and tailor delivery to a wide range of stakeholder levels, from analyst to senior executive
• Apply strong business acumen, highly specialized knowledge as well as organizational expertise to establish and advance new data-analytics support areas

Lead Data Scientist, Product Safety Data Analytics

Sales Operations Manager

• Own the commercial catalog and pricing strategy for software products, bundles, and add-ons
• Define how offers are modeled in the catalog, including tiers, bundles, discounts, and promotions that support diverse customer segments and channels
• Lead the billing and monetization workstream across the full quote-to-cash lifecycle, including quoting, order management, rating, invoicing, payments, adjustments, and renewals
• Partner with Finance/Accounting to ensure revenue recognition, taxation, and compliance requirements are met
• Build and maintain a clear, prioritized roadmap for catalog, pricing, and billing capabilities across the Commercial Software Platform
• Engage with Commercial Platform Product and Engineering teams to ensure interlock on vision, dependencies, and implementation planning
• Define and track key success metrics (e.g., catalog accuracy, quote cycle time, billing accuracy)
• Establish clear governance for catalog changes, pricing approvals, and discounting policies.

Staff Product Manager, Commercial Sales Enablement

• Lead the architecture and implementation of next-generation AI agents, from conceptualization to production deployment.
• Drive technical direction and strategy for the AI agent platform, ensuring scalability, reliability, and performance.
• Mentor and guide junior and senior engineers, fostering a culture of technical excellence and best practices.
• Collaborate with Product Managers and other engineering teams to define requirements and deliver impactful solutions.
• Conduct complex code reviews, system design reviews, and provide constructive feedback.
• Identify and address technical debt, performance bottlenecks, and architectural challenges within the agent infrastructure.
• Stay current with the latest advancements in AI, machine learning, and software engineering to continually improve our technology stack.

Staff Software Engineer, Vehicle AI

Mechanical Engineer

• The VMEC team develops embedded controllers and software for GM’s propulsion, steering, and suspension systems.
• Lead controls design development using Lean‑Agile principles and drive requirements decomposition with Systems and Architecture teams.
• Design and implement supervisory controls, diagnostics, and fault handling behavior for new steering and suspension systems.
• Collaborate with Steering and Suspension calibration teams to create robust algorithms that meet vehicle level‑ performance, safety, and regulatory requirements.
• Lead FMEA activities, analyze failure modes, and integrate safety learnings into production algorithms.
• Develop and verify controls through unit, integration, SIL, HIL, and vehicle level‑ testing; review results and refine designs to meet acceptance criteria and performance metrics.
• Support Scrum processes: feature decomposition, user story elaboration, definition of done, team alignment, and delivery of maintainable software components.
• Provide inputs for Calibration procedures and Behavioral Technical Specifications (BTS), and support robustness and BTS testing.
• Host algorithm design reviews, communicate findings, and provide feedback to hardware teams to improve system robustness.
• Lead issue re‑solution efforts, document lessons learned and best practices, and maintain tracking via PRTS.
• Leverage AI to enhance efficiency, produce innovative methods, document IP, and participate in Scrum and ART ceremonies.

Senior Software Controls Design Engineer

• Lead the architecture and implementation of next-generation AI agents, from conceptualization to production deployment.
• Drive technical direction and strategy for the AI agent platform, ensuring scalability, reliability, and performance.
• Collaborate with Product Managers and other engineering teams to define requirements and deliver impactful solutions.
• Conduct complex code reviews, system design reviews, and provide constructive feedback.
• Identify and address technical debt, performance bottlenecks, and architectural challenges within the agent infrastructure.
• Stay current with the latest advancements in AI, machine learning, and software engineering to continually improve our technology stack.

Senior Software Engineer, Vehicle AI

• Architect, design, and deploy low-latency, high-performance AI software for vehicles
• Define technical roadmap, mentor senior engineers, and collaborate across teams
• Oversee the integration of AI pipelines with infotainment operating systems
• Lead deployment and optimization of machine learning models for edge devices